Refund policy

We want you to love your Trailbud. If it is not right for your family, you have 30 days from the delivery date to return it for a full refund.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Contact us at support@holdoy.com with your order number before sending anything back, and we will confirm the return address and next steps.

Once we receive and inspect your return, we will notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider.

Return shipping costs are the customer's responsibility unless the item arrived damaged or defective, in which case we cover the cost.

If your Trailbud arrives damaged, faulty, or not as described, contact us within 7 days of delivery at support@holdoy.com with photos of the issue, and we will arrange a replacement or full refund at no cost to you.

Sale items and gift cards are final sale and not eligible for return, unless faulty.

Questions about your return? Email us any time at support@holdoy.com. A real person reads every message.